📋 Terms and Conditions — Required Sections
1. 🏢 Company Information
- Full legal company name
- Company registration number (CUI/CIF)
- Registered address
- Contact email
- Phone number (optional but recommended)
- VAT number (if applicable)
2. 🛍️ About the Website & Services
- What your website does
- What products/services you sell
- Who can use the website (adults only, Romania/EU, etc.)
3. 🛒 Ordering Process
- How to place an order
- When the order is considered confirmed
- Right to refuse or cancel an order
- Order confirmation email
4. 💳 Payments
- Accepted payment methods (card via NETOPIA, etc.)
- When payment is processed
- Currency (RON / EUR)
- What happens if payment fails
5. 🚚 Delivery / Shipping
- Shipping methods available
- Estimated delivery times
- Shipping costs
- What happens if delivery fails or package is lost
6. 🔄 Returns & Refunds (mandatory by EU law)
- Customers have 14 days to return products (EU Directive 2011/83/EU)
- How to initiate a return (email, form, etc.)
- Condition of returned products
- Refund timeline (max 14 days after return received)
- Who pays return shipping
- Non-returnable items (if any — e.g. digital products, hygiene items)
7. ⚠️ Product Information
- Products are described as accurately as possible
- Prices may change without notice
- Stock availability
- Images are for illustration purposes
8. 🔐 Account & Security (if users can register)
- User responsibilities for account security
- What happens to inactive accounts
- Right to suspend accounts
9. 🧾 Intellectual Property
- All content on the site (logos, text, images) belongs to your company
- Users may not copy or reproduce content without permission
10. ⚖️ Limitation of Liability
- You are not responsible for indirect damages
- Maximum liability is limited to the value of the order placed
11. 🌍 Governing Law
- These terms are governed by Romanian law
- Any disputes will be resolved in the courts of [your city], Romania
- EU online dispute resolution: https://ec.europa.eu/consumers/odr
12. 📅 Changes to Terms
- You reserve the right to update these terms at any time
- Changes take effect immediately upon posting
- Continued use of the site = acceptance of new terms
13. 📬 Contact
- Email: your@email.com
- Address: your address
- Response time: e.g. within 2 business days